All sales and orders placed on Kharido Mart are final and non-refundable.

We do NOT provide cash, UPI, bank transfer, card, or store credit refunds for any purchases, whether paid via online prepaid methods or Cash on Delivery (COD).

Returns for monetary refunds, exchanges for other products, or returns citing buyer's remorse, change of mind, perceived expectation differences, or accidental ordering are strictly NOT accepted.

Kharido Mart exclusively offers identical product replacements when eligible items satisfy the strict damage or defect criteria outlined in this policy.

Any request for product replacement MUST be officially submitted within exactly 24 hours of delivery.

The 24-hour window commences from the exact delivery timestamp recorded by our logistics partner's delivery tracking system (BlueDart, Delhivery, XpressBees, or Shadowfax).

Important: Claims submitted after the 24-hour delivery window will be automatically rejected without exception, as courier insurance coverage expires 24 hours post-delivery.

To be eligible for a replacement, a continuous, uncut, single-take video recording of the unboxing is 100% MANDATORY.

The unboxing video must strictly meet the following conditions:

a) The video must begin BEFORE opening the parcel, clearly displaying the intact outer courier bag/box and the shipping label containing your Name, Address, and Tracking AWB number in clear focus.

b) The unsealing and opening of the parcel must be recorded in one continuous shot without any pauses, cuts, stops, fast-forwarding, or video edits.

c) The product and all accessories must be removed and inspected on camera in the same uninterrupted clip, clearly demonstrating the physical damage, missing component, or functional defect.

Claims submitted without a valid unboxing video, or with videos recorded after the package has already been opened, will be summarily declined.

A free doorstep replacement will be approved only under the following verified conditions:

a) Physical In-Transit Damage: The outer item arrived crushed, broken, shattered, or visibly compromised during transit.

b) Dead on Arrival (DOA) / Manufacturing Malfunction: Electrical components, motors, batteries, or mechanisms fail to operate upon initial unboxing.

c) Wrong Product Delivered: The received item or model is entirely different from the product ordered.

d) Missing Essential Parts: Factory-sealed box is missing core components, power cables, or attachments specified in the package contents.

Step 1: Immediately upon receiving the delivery, record your uncut unboxing video showing the outer shipping label.

Step 2: Within 24 hours of delivery, contact our official support team via WhatsApp (+91 99394 85740) or through our Contact page (kharidomart.com/contact).

Step 3: Provide your Order ID, registered phone number, a clear photo of the courier shipping label, and the continuous unboxing video.

Step 4: Our quality assurance team will inspect the footage within 12 to 24 business hours.

Step 5: Upon validation, an identical brand-new replacement unit will be dispatched to your address with priority express shipping at zero cost to you.

Requests will be declined under the following circumstances:

• Claims submitted after 24 hours from the courier's confirmed delivery timestamp.

• Inability to provide an uncut, continuous unboxing video showing the sealed parcel and shipping label.

• Normal wear and tear, cosmetic marks from regular use, liquid damage (unless device is IPX-rated), or physical damage resulting from customer dropping, mishandling, or improper assembly.

• Opened or used personal hygiene, grooming, or infant feeding accessories due to strict sanitary and child-safety protocols.

• Items returned incomplete without the original brand box, packaging materials, manuals, and bundled attachments.

All sales and orders placed on Kharido Mart are final and non-refundable.

We do NOT provide cash, UPI, bank transfer, card, or store credit refunds for any purchases, whether paid via online prepaid methods or Cash on Delivery (COD).

Returns for monetary refunds, exchanges for other products, or returns citing buyer's remorse, change of mind, perceived expectation differences, or accidental ordering are strictly NOT accepted.

Kharido Mart exclusively offers identical product replacements when eligible items satisfy the strict damage or defect criteria outlined in this policy.

Any request for product replacement MUST be officially submitted within exactly 24 hours of delivery.

The 24-hour window commences from the exact delivery timestamp recorded by our logistics partner's delivery tracking system (BlueDart, Delhivery, XpressBees, or Shadowfax).

Important: Claims submitted after the 24-hour delivery window will be automatically rejected without exception, as courier insurance coverage expires 24 hours post-delivery.

To be eligible for a replacement, a continuous, uncut, single-take video recording of the unboxing is 100% MANDATORY.

The unboxing video must strictly meet the following conditions:

a) The video must begin BEFORE opening the parcel, clearly displaying the intact outer courier bag/box and the shipping label containing your Name, Address, and Tracking AWB number in clear focus.

b) The unsealing and opening of the parcel must be recorded in one continuous shot without any pauses, cuts, stops, fast-forwarding, or video edits.

c) The product and all accessories must be removed and inspected on camera in the same uninterrupted clip, clearly demonstrating the physical damage, missing component, or functional defect.

Claims submitted without a valid unboxing video, or with videos recorded after the package has already been opened, will be summarily declined.

A free doorstep replacement will be approved only under the following verified conditions:

a) Physical In-Transit Damage: The outer item arrived crushed, broken, shattered, or visibly compromised during transit.

b) Dead on Arrival (DOA) / Manufacturing Malfunction: Electrical components, motors, batteries, or mechanisms fail to operate upon initial unboxing.

c) Wrong Product Delivered: The received item or model is entirely different from the product ordered.

d) Missing Essential Parts: Factory-sealed box is missing core components, power cables, or attachments specified in the package contents.

Step 1: Immediately upon receiving the delivery, record your uncut unboxing video showing the outer shipping label.

Step 2: Within 24 hours of delivery, contact our official support team via WhatsApp (+91 99394 85740) or through our Contact page (kharidomart.com/contact).

Step 3: Provide your Order ID, registered phone number, a clear photo of the courier shipping label, and the continuous unboxing video.

Step 4: Our quality assurance team will inspect the footage within 12 to 24 business hours.

Step 5: Upon validation, an identical brand-new replacement unit will be dispatched to your address with priority express shipping at zero cost to you.

Requests will be declined under the following circumstances:

• Claims submitted after 24 hours from the courier's confirmed delivery timestamp.

• Inability to provide an uncut, continuous unboxing video showing the sealed parcel and shipping label.

• Normal wear and tear, cosmetic marks from regular use, liquid damage (unless device is IPX-rated), or physical damage resulting from customer dropping, mishandling, or improper assembly.

• Opened or used personal hygiene, grooming, or infant feeding accessories due to strict sanitary and child-safety protocols.

• Items returned incomplete without the original brand box, packaging materials, manuals, and bundled attachments.