Customer Support

We're Here to Help!

Have a question about an order, delivery, or a product? Reach out to us and our support team will respond promptly.

Customer Support

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Order Tracking & Delivery

Have an existing order? You can track its live courier status directly using your Order ID and phone number.

Track Your Package →
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24-Hour Replacement Support

Damaged or defective item? Contact us within 24 hours with your Order ID and mandatory uncut unboxing video for a quick replacement.

View Replacement Terms →
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Support Working Hours

Monday to Saturday: 10:00 AM – 6:00 PM IST
Inquiries submitted on Sunday are addressed on the next business day.

100% Buyer Protection & Doorstep Exchange

Quick FAQs

How do I track my order?

As soon as your package is dispatched from our fulfillment center, we send an SMS and WhatsApp update with your live tracking number (BlueDart, Delhivery, or Shadowfax).

Is Cash on Delivery (COD) available?

Yes! We offer 100% Cash on Delivery across almost all pin codes in India. You only pay when your parcel is delivered to your doorstep.

What is your replacement policy?

We follow a strict Replacement-Only policy (no returns or refunds). If your item arrives damaged or defective, report it within 24 hours of delivery with a mandatory uncut unboxing video for a free replacement.

How long does shipping take?

Orders are dispatched within 24 hours. Standard transit time is 3 to 5 business days across metro and non-metro cities in India.

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