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Kharido Mart DirectEffective Date: October 2026

Customer Support & Contact Help

Our customer support team is dedicated to providing prompt assistance for orders, delivery tracking, and doorstep replacements.

1. Dedicated Customer Support Channels

Online Support Desk: Submit your inquiry anytime via our Contact page for priority assistance.

Live Order Tracking: Track your shipment in real time at kharidomart.com/track-order.

Response Time: Our team typically responds to all customer inquiries within 12 to 24 business hours.

Operational Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (Excluding National Holidays).

2. Order Tracking & Delivery Inquiries

Every order placed on Kharido Mart receives an automated SMS and WhatsApp dispatch alert containing your courier tracking number.

You can enter your Order ID directly on our Track Order page to check real-time courier updates from dispatch to doorstep delivery.

3. Replacement Support (No Returns / No Refunds)

If your order arrived damaged, defective, or incomplete, submit a claim through our Contact page or WhatsApp within 24 hours of delivery along with your mandatory, uncut unboxing video.

We offer a 24-Hour Doorstep Replacement Guarantee on all eligible products.

Need Help With Your Order?

Our customer support team is available to assist you with order queries and replacements.