Last updated on 04-07-2024 22:19:58

AJAY KUMAR believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order.
  However, the cancellation request may not be entertained if the orders have been communicated to the
  vendors/merchants and they have initiated the process of shipping them.

• AJAY KUMAR does not accept cancellation requests for perishable items like flowers, eatables etc.
  However, refund/replacement can be made if the customer establishes that the quality of product
  delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team.
  The request will, however, be entertained once the merchant has checked and determined the same at his
  own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the
  product received is not as shown on the site or as per your expectations, you must bring it to the notice of
  our customer service within 2 Days days of receiving the product. The Customer Service Team after
  looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer
  the issue to them. In case of any Refunds approved by the AJAY KUMAR, it’ll take 1-2 Days days for
  the refund to be processed to the end customer.